Return and Refund Policy

Updated on 2023-10-14

Definitions and key terms

To help explain things as clearly as possible in this Return and Refund Policy, whenever any of these terms are referred to, they are strictly defined as:

• Cookie: A small amount of data generated by a website and stored by your web browser. It is used to identify your browser, provide analytics, remember information about you, such as your language preference or login information.
• Company: when this policy mentions “Company”, “we”, “us”, “us” or “our”, it refers to Paliacates al Mayoreo, which is responsible for your information under this Return and Refund Policy.
• Platform: Internet website, web application or public-facing digital application of Paliacates al Mayoreo.
• Client: refers to the company, organisation or person who registers to use the Paliacates Wholesale Service to manage relationships with its consumers or users of the service.
• Device: any device connected to the Internet, such as a phone, tablet, computer or any other device that can be used to visit Paliacates al Mayoreo and use the services.
• Service: refers to the service provided by Paliacates al Mayoreo as described in the relative terms (if available) and on this platform.
• Website: the Paliacates al Mayoreo website, which can be accessed through this URL: https://paliacatesalmayoreo.us/
• You: a person or entity that is registered with Paliacates al Mayoreo to use the Services.

Return and Refund Policy

Thank you for shopping at Paliacates al Mayoreo. We appreciate the fact that you enjoy buying the things we build. We also want to make sure you have a rewarding experience as you browse, evaluate and purchase our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Paliacates al Mayoreo. We will be as brief as our lawyers allow. The main thing to remember is that by placing an order or making a purchase at Paliacates al Mayoreo, you agree to the terms set forth below along with the Paliacates al Mayoreo Privacy Policy.

If there are any problems with the product you purchased, or if you are not satisfied with it, you will not be able to issue a refund for your item.

Refunds

At Paliacates al Mayoreo we are committed to serving our customers with the best products. Every product you choose is thoroughly inspected, checked for defects and packaged with the utmost care. We do this to make sure you fall in love with our products.

Unfortunately, there are occasions when we may not have the products you choose in stock or we may have some problems with our inventory and quality control. In such cases, we may have to cancel your order. You will be informed of this in advance so that you do not have to worry unnecessarily about your order. If you have purchased by online payment (not cash on delivery), you will be refunded once our team confirms your order.

We carry out a thorough quality control before processing the ordered item. We take the utmost care when packing the product. At the same time, we make sure that the packaging is good so that the items are not damaged during transport. Please note that Paliacates al Mayoreo is not responsible for any damage caused to the items during transit or transportation.

We follow certain policies to ensure transparency, efficiency and quality customer service:

• We do NOT allow returns of products sold, online or in retail outlets.
• We do NOT accept returned products, as we believe that customers should get the best quality products.
• NO refunds are given for any purchase made, whether online or in a retail shop.
• We do NOT encourage exchanges of our products.
• We do NOT participate in the resale of used products and discourage the resale of used products, because we cannot guarantee the best quality products for our customers.

For international orders:

• We do NOT accept returns or exchanges.
• If you cancel your order before we process it and send it for shipment, a refund may be processed. Orders usually take 1-2 days to process before shipping.
• Orders already in shipment cannot be returned, cancelled or refunded.
• If you have any problems, please contact our support team immediately.

Your consent

By using our platform, registering an account or making a purchase, you hereby accept our Return and Refund Policy and agree to its terms.

Changes to our Return and Refund Policy

We may update, amend or make changes to this document to accurately reflect our Service and our policies. Unless otherwise required by law, those changes will be prominently posted here. Thereafter, if you continue to use the Service, you will be subject to the updated Return and Refund Policy. If you do not wish to accept this or any updated Return and Refund Policy, you may delete your account.

Contact us at

If for any reason you are not completely satisfied with any goods or services we provide, please do not hesitate to contact us and we will discuss any problems you are experiencing with our product.

• Via e-mail: soporte@paliacatesalmayoreo.us
• Through the telephone number: (+52) 55 2420 8787
• Via this link: https://paliacatesalmayoreo.us/
• Through this address: 3er. Cerrada de Fco, Av Francisco I. Madero 15, Revolucion, 56390 Chicoloapan de Juárez, Méx., México